Return & Refund Policy

Thanks for shopping at Bénie.

We strive to provide high-quality products and excellent service. Please review our return and refund policy below.

Returns
All sales are final. We do not accept returns after purchase unless the item is damaged upon arrival.

To request a return of a damaged item, please contact us within 3 days of receiving your order. The item must be unused, in its original packaging, and accompanied by :

Proof of purchase
Unboxing photo and videos clearly showing the damage

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will send a replacement unit or issue store credit. Refund processing may take 7-10 working days. Both the return shipping cost and the shipping cost for the replacement item will be covered by us.

Important Notice

Returns and refunds are only applicable for orders within Malaysia.
This policy does not apply to oversea buyers, meaning customers outside Malaysia are not eligible to request returns or refunds under any circumstances, including cases damaged items.
We encourage overseas buyers to carefully review their order before completing the purchase, as all international sales are final.